Last updated: September 2026

At Wallace Green Truffles, every order is handmade with care using fresh ingredients. Because our chocolates are perishable food products, we are unable to accept returns of unwanted chocolates once they have been delivered.

However, this does not affect your statutory rights. If your order arrives damaged, faulty, incorrect or is not as described, please contact us and we will work with you to resolve the issue.

Unwanted Orders

Due to the perishable nature of our chocolates, we do not accept returns of chocolates simply because you have changed your mind.

Please check your order carefully before completing your purchase.

Damaged Orders

We take great care when packaging your chocolates, but unfortunately damage can occasionally occur during transit.

If your order arrives damaged, please contact us as soon as possible at:

wallacegreentruffles@gmail.com

Please include:

• Your order number

• A description of the problem

• Photographs of the chocolates

• Photographs of the packaging, including any visible damage

This information will help us investigate the issue with Royal Mail.

Where appropriate, we may offer a replacement, refund or another suitable remedy in accordance with your statutory rights.

Incorrect Orders

If you receive an order that is different from what you ordered, please contact us as soon as possible at wallacegreentruffles@gmail.com.

Please provide your order number and photographs of the items received.

We will investigate the issue and, where appropriate, arrange a replacement or refund.

Faulty or Unsatisfactory Products

If you believe your chocolates are faulty or do not meet the description provided when you purchased them, please contact us as soon as possible.

We may ask you to provide photographs and details of the issue so that we can investigate.

Where a product is found to be faulty or otherwise does not meet your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law.

Delivery Problems

Our standard delivery service is Royal Mail Tracked 24.

If your order has not arrived within the expected delivery timeframe, please contact us at wallacegreentruffles@gmail.com so that we can investigate the delivery.

If an order is confirmed as lost or otherwise fails to arrive, we will work with you to resolve the issue in accordance with your statutory rights.

Bespoke, Wedding & Corporate Orders

Bespoke, wedding and corporate orders are made specifically to your requirements.

Once production has begun, cancellations or changes may not be possible.

If you need to cancel or amend a bespoke order, please contact us as soon as possible. We will discuss the options available based on the stage of production and any ingredients, packaging or other materials already purchased specifically for your order.

Nothing in this section affects your statutory consumer rights.

Refunds

Where a refund is agreed, it will normally be made using the original payment method.

Refund processing times may depend on the payment provider used to make the original payment.

For payments made through our website, payments are processed through Shopify Payments.

Contact Us

If you have a problem with your order, please contact us:

Wallace Green Truffles
Email: wallacegreentruffles@gmail.com

Please include your order number and as much information as possible so that we can resolve the issue quickly.