Privacy policy

Last updated: September 2026

Wallace Green Truffles respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your personal information.

1. Who We Are

Wallace Green Truffles is a sole trader business operated by Laura.

For the purposes of data protection legislation, Wallace Green Truffles is responsible for the personal information collected through this website and through our customer communications.

Email: wallacegreentruffles@gmail.com

2. Information We Collect

When you place an order, contact us, sign up to our mailing list or use our website, we may collect information including:

  • Your name

  • Email address

  • Telephone number where provided

  • Billing and delivery address

  • Order details

  • Information relating to bespoke, wedding or corporate enquiries

  • Marketing preferences

  • Information you provide when contacting us

  • Technical information relating to your use of our website, such as IP address, browser type and device information

  • Cookie and website usage information

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery through Royal Mail

  • Process payments through Shopify Payments

  • Contact you about your order

  • Respond to enquiries

  • Provide customer service

  • Manage wedding, corporate and bespoke enquiries

  • Maintain business and financial records

  • Improve our website and customer experience

  • Send marketing communications where you have chosen to receive them

  • Understand how customers use our website

  • Prevent or detect fraud or misuse

  • Comply with our legal and regulatory obligations

4. Shopify

Our online store is hosted and operated using Shopify.

Shopify processes information on our behalf in connection with website operation, shopping baskets, checkout, orders and related services.

When you place an order through our website, Shopify may process information such as your name, email address, billing address, delivery address, order details and payment-related information.

Shopify's own privacy practices are also governed by Shopify's privacy policy.

5. Payments

Payments made through our website are processed through Shopify Payments.

We do not normally have access to or store your full payment card details.

Payment information is processed securely by Shopify Payments in accordance with applicable payment and data protection requirements.

We do not currently accept PayPal payments through our website.

6. Royal Mail

When you place an order requiring delivery, we may provide Royal Mail with the information necessary to deliver your order.

This may include your name, delivery address and relevant delivery information.

Royal Mail processes this information for the purpose of delivering your order.

7. Omnisend & Marketing

If you choose to subscribe to our email marketing, your name and email address may be stored and processed by Omnisend, our email marketing service provider.

We may use Omnisend to send information about:

  • New chocolate collections

  • Seasonal products

  • Special offers

  • Events and markets

  • Business news and updates

  • Other Wallace Green Truffles products and services

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at wallacegreentruffles@gmail.com.

We respect your right to stop receiving marketing communications.

8. Sharing Your Information

We may share relevant personal information with trusted service providers where this is necessary to operate our business.

These may include:

  • Shopify

  • Shopify Payments

  • Royal Mail

  • Omnisend

  • Website and technical service providers

  • Professional advisers where necessary

  • Government authorities or other organisations where we are legally required to do so

We do not sell your personal information to third parties.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function, including features such as shopping baskets, checkout and security.

Other cookies may be used to understand how visitors use our website, remember preferences or support marketing and website functionality.

Where required, we will ask for your consent before using non-essential cookies.

You can manage certain cookie preferences through your browser and any cookie-management tools provided on our website.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer to meet legal, accounting or tax requirements.

Marketing information will be retained while you remain subscribed, or for as long as necessary to maintain an appropriate record of your marketing preferences.

11. Your Rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

  • Request access to information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information where applicable

  • Request restriction of processing in certain circumstances

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

  • Request certain information in a portable format

If you wish to exercise any of these rights, please contact:

wallacegreentruffles@gmail.com

12. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend checking the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page.

15. Contact

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Wallace Green Truffles
Email: wallacegreentruffles@gmail.com